Preview not working - cannot edit web page

I recently started getting an error message when i go into the page builder. It says “The preview was unresponsive after loading. This is most often related to a plugin conflict or aggressive page cacheing.”

I have tired disabling the cacheing, disable all plugins, disable certain plugins and no luck.

I really need to edit my clients site and cant!
I have read and done research on this problem all night before posting with no luck.

What is going on here?

Hey there,

Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  3. Remove custom CSS, Javascript and templates.

  4. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  5. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

I have done all of these, still not working.

Hi,

In that case, would you mind providing us with login credentials so we can take a closer look? Please provide following information:

Set it as Secure Note

  • Link to your site
  • WordPress Admin username / password
  • FTP credentials

All the best!

Hello There,

Thank you for providing the information. I have investigated the issue and I found out that there was a JS error on the page. The cause of the issue is cause with your custom code:

wp_enqueue_script(
	'fix-parallax',
	get_stylesheet_directory_uri() . '/js/fix-parallax.js',
	[ 'cornerstone-site-body' ],
	false,
	true
);

I have commented out this code at the moment so that the page will work.

Please check your site now.

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