Post Grid stopped working, then we upgraded from 4.2.2 to 7 with no luck

Hello support,

First off, thanks for the help! We are a bit confused and hoping you can help us through this process… Below are the steps in which they transpired.

  1. We noticed that our Posts Grid (https://fiercestaging.wpengine.com/work/) quit working.
  2. We then thought we needed to upgrade WPBakery Visual Composer, so we did that and then it caused alot of our modules to break and show up as shortcode. Reaching out to WPBakery said we should speak with you about the proper upgrade process. We reverted to a backup and started over…
  3. We then purchased a new license for X 7.0, upgraded via FTP and now the work posts grid is still not loading. And we’re not sure if we need to do anything else such as update WPBakery again or what the proper upgrade process is.

PLEASE HELP, we’ll be glad to provide admin access, this is of the utmost importance. Thanks!

Also getting an error when going to “customize”. https://fiercestaging.wpengine.com/wp-admin/customize.php?return=%2Fwp-admin%2Fadmin.php%3Fpage%3Dx-addons-home

Error Details

=============
An error of type E_ERROR was caused in line 36 of the file /nas/content/live/fiercestaging/wp-content/themes/x/framework/functions/admin/customizer.php.

Error message: Uncaught Error: Call to undefined method Cornerstone_Common::get_app_route_url() in /nas/content/live/fiercestaging/wp-content/themes/x/framework/functions/admin/customizer.php:36
Stack trace:

  1. /nas/content/live/fiercestaging/wp-includes/class-wp-hook.php(288): call_user_func_array(‘x_customizer_ma…’, Array)
  2. /nas/content/live/fiercestaging/wp-includes/class-wp-hook.php(312): WP_Hook->apply_filters(NULL, Array)
  3. /nas/content/live/fiercestaging/wp-includes/plugin.php(478): WP_Hook->do_action(Array)
  4. /nas/content/live/fiercestaging/wp-admin/customize.php(173): do_action(‘customize_contr…’)
  5. {main} thrown

Hi Beckie,

You are having incompatibility issues. You have latest X theme version 7.0.4 and Cornerstone is old 1.0.10. Cornerstone should be version 4.0.4.

To get this error resolved, please update your Cornerstone to version 4.0.4. You can simply go to the Plugins section and deactivate Cornerstone. Delete Cornerstone plugin and go back to X > Validation section. Please wait for a moment to allow the theme to install Cornerstone 4.0.4 automatically. Once it is activated Cornerstone, you can check the issues again.

Thanks Lely. We have updated Cornerstone to the latest version and the customizer now works BUT the Post Grid module still doesn’t load on our Work page. It also does not load on the homepage where we have a work feature section. Can you help us troubleshoot this?

Weirdly, It displays in the visual editor but never loads in the frontend of the site. See here: https://d.pr/i/kTVfwV - I have tried multiple templates and toggling loading settings with no luck.

Hi @Beckie,

Visual Composer seems not working properly. Can you make sure you are using compatible version too? If correct version is installed already, please share credentials inside a secure note so we can double check.

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