Hi,
Could you please help me with this issue. Post carousel on few of my websites is not working, I can only see a white line where the post images should be.
Many Thanks,
Ana
Hi,
Could you please help me with this issue. Post carousel on few of my websites is not working, I can only see a white line where the post images should be.
Many Thanks,
Ana
Hi There,
Thanks for writing in!
Can you please check few troubleshooting to check if the issue fixes.
In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note
Hello Ana,
Thanks for sharing the details.
I checked all three website link you have shared and can confirm that post carousel is not displaying.
Upon further checking I see that you are using fairly old version of X Theme and Cornerstone other then the 3rd link in which you are using latest version of Cornerstone. Please note that all three websites version of Cornerstone and X Theme are incompatible. In that regards I would first suggest you to update X Theme and Cornerstone to version 6.2.2 and 3.2.2 respectively. Before updating the live website, I would suggest you to copy the same to a staging server and update over there. In case any issue comes up, same can be looked at without effecting the live website.
To update Cornerstone and X Theme please take a look at following resources:
2. Theme Update guide: Please take a look at following article to update Cornerstone.
3. Please take a look at following doc about changelog:
_After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.-
Thanks.
Hello,
Thank you very much for your help. The post carousel is now working and the websites are looking nice!!!
Kind regards,
Ana
Glad the carousel is now working Ana.
Feel free to visit our knowledge base for more information here.
Cheers!
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