Hi
My portfolio page won’t load properly: http://designbythink.co.za/projects/
The header loads, but not the actual portfolio section. The filter loads, but doesn’t do anything when I click on it. I’m not sure where to begin checking for a solution. I couldn’t find anything in the forum.
Wordpress, X and Cornerstone have been updated to the latest version.
Any help would be appreciated!
Hello,
Thank you for writing in!
I have checked your site and there`s these errors: http://prntscr.com/fzwcqb - and you can try to disable all the plugins to check if it’s a conflict.
Hi, thanks for your response.
The only plugin where these errors appear is WP Super Cache. I have disabled and removed the plugin, as well as all the files that contain the errors. I have done a hard refresh on the projects page, but it still doesn’t load properly.
I have also disabled all the 3rd party plugins, but the portfolio still doesn’t load, so I don’t think it’s a conflict issue.
It’s worth mentioning that the page always used to work before. I don’t know what changed to stop it working now.
Hey,
If you could post some logins details in a secure note and we`d be happy to take a look.
P.S: You can search by “secure note” on this article if you don`t know about this: https://theme.co/apex/forum/t/themeco-support-overview/288
I have added log in details for you. Please let me know what you find.
Many thanks!
I am in the same boat on this page. http://reachrightstudios.com/case-studies/
Looking forward to seeing what we come up with.
I’m also having this issue. http://balancedbites.com/category/whats-up-weekly/
We use portfolio pages for multiple pages and none of them are working, they’re all just loading. These pages were working a couple of days ago, and stopped working last night. Our site is up to date and we haven’t added any new plugins in the past couple of days.
Looking forward to getting an answer to this. Thanks!
@tkcostello and @dianesanfilippo, I checked your provided URLs and it’s working just fine, the masonry layout which is made possible by isotope library is loading okay.
@designbythink, the error is because the isotope library is not loading. I checked the changelog and there is a recent change in relation with isotope library, it’s now namespaced to prevent conflict with other plugins that load their own version of isotope library. Maybe in your case, it still loading the old one due to cache. Would you mind providing your FTP credentials as well? And please backup your site as I need to deactivate all your plugins while testing.
Thanks!
Hi @iam
Here are the FTP details in a secure note. I have made a back up of the site.
Please let me know what you find. Many thanks!
Hello @designbythink ,
Thanks for that! I went a head and took a look at your child theme and noticed that you had an overwritten view for the following file:
/framework/views/global/_script-isotope-portfolio.php
As mentioned by @iam, our changelog notes for Pro v1.1.1 and X v5.1.1 reference that there was a change to our included Isotope library to avoid any conflicts with other plugins that might be using the library. All I did was compare your file to our core file and made updates where appropriate. This essentially involved updating some class and method names. For instance, Isotope is now xIsotope, smartresize is now xsmartresize, et cetera.
Everything should be in order for you now, cheers!
For anyone else potentially experiencing a similar issue, if you’re using a child theme and might have updated this file in the past, make sure to revisit it and compare your file with our core file and make the appropriate updates so that things will work properly. That is a good place to start as it could be the culprit in this case.
Awesome! Thanks for helping me to get to the bottom of this.
No Problem.
We are happy to help.