Please ensure your firewall is not blocking requests to theme.co

Support
#1

I am trying to update my software as directed, but I keep receiving this error: Could not establish connection. Please ensure your firewall is not blocking requests to theme.co

#2

Hello @design,

Thanks for asking. :slight_smile:

This generally means that your host is unable to connect with our server. suggest you to please take a look at following article for some solutions:

Let us know how it goes.

Thanks.

#3

I was able to update in the past. I guess it is time to switch Themes to one that is not so cumbersome.

#4

Hi @design,

That’s between your host and our server, and the connection is being blocked by your host environment and it’s not theme related. I recommend contacting your hosting provider about this.

And it will happen to any plugin or theme once you host blocked the requests too.

Thanks!

#5

This is the response from host gator who states they host many many wordpress websites.

#6

Hello There,
​
​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation. Once you have provided us with your URL, we will be happy to assist you with everything.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288
​
Thank you.

#7

Hi @design,

I see, then there is no issue with the connection. But thanks for providing the screenshot, the community.theme.co is an old sub-domain where updates were served, but it’s different now. So I checked and confirmed that your theme is very old, and it’s trying to connect to the old sub-domain where it’s no longer available. The only solution is manually updating your theme through FTP, and once done, you can validate it again. Please check this https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 under Manual Updates.

Thanks!

#8

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