Particles.js not loading on X Pro

Support
#1

Hello!

I saw there was another thread: https://theme.co/apex/forums/topic/particles-js/ but it didn’t work…

Can you help me? Maybe let me know what is wrong with what I’ve done!

Thank you in advance!

#2

This is an automated message to notify you that your thread was posted in the wrong forum, and it has been moved to the correct place. A member of our team will be happy to reply just as soon as your thread is up. How support works.

For support, please post all questions in the Support Forum.

For peer to peer conversations with other Themeco customers about tips, customizations, or suggestions you are welcome to use the Conversation Forum (no official support provided here).

Design & Development, Marketing & Media, and Hosting & Optimization are for discussion with fellow Apex members about non Themeco related topics. Please keep this in mind in the future.

Thank-you!

1 Like
#3

Hi There,

There’s a JS error on your site. On custom JS, there is a backslash that is causing error. See this: https://screencast-o-matic.com/watch/cbjnjxlBZw
For the particle.js make sure to add the correct URL of the file: https://stsolutions.design/wp-content/themes/pro-child/particles.js

#4

Hey Lely,

Where do I go to remove the backslash? Can’t seem to find it :confused:

Thanks in advance!

#5

If you can’t see a backslash in your Global JS, chances are, they are added automatically due to your database setup escaping special characters. That is a WordPress setup issue. Please contact a third party developer to fix.

Thanks.

#6

It’s not that I can’t see it (where it would be), it’s that I don’t know where I have to check to find it.

My apologies for not being clear!

Thanks

#7

Hi there,

It’s probably under customizer’s custom javascript or at Pro > Launch > Theme Options > JS (the JS icon from the left vertical toolbar).

Though I can’t confirm it since the account you provided has no capability to access such features. Please grant admin access and we’ll continue checking.

Thanks!

#8

I granted admin access to the user!

Thanks

#9

Please remove the slash in Global JS. You can access it through the path previously posted by my colleague.

Thanks.