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#1

Hi there,

After several days of trying to work out what the problem is, I’m reaching out to the forum to see if someone has an insight as to what the problem could possibly be.

When I edit the page or pages in Pro i can see all the changes happening without an issue but when i save an open the page in what would be normal view none of the information is saved, i can see all the writing etc but images, styles, fonts are all lost and revert back to a simple style unsure as to why this is happening both header and footer are unaffected by this.

<img src="//tco-forum-

I Have provided login details for staff below hopefully someone can answer this for me.

Please note: i have cleared caches on both the website and chrome / safari.

Regards,

Dani

#2

Hello Dani,

Thanks for asking. :slight_smile:

Can you please share website URL in secure note for us to take a closer look? In the meantime please try out following solutions and let us know the outcome:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

Thank you.

#3

Hi Prasant,

Please excuse me completely forgot to add the website it is www.walcltd.co.uk

Thank you

#4

Hello Dani,

It took me awhile to figure out that issue. It turns out that it is caused by your custom css that you added in the custom footer. You have this:

.tco-subscribe-form-237 {
  
  background-color: #4ED1D2;
  font-family: dosis;
  font-weight: 600;
  padding-bottom: 2px;
  padding-top: 2px;
  padding-left: 2px;
  padding-right: 2px;

}

.tco-subscribe-form-237 .submit {
    color: #ffffff;
    border-color: #422A49;
    background-color: #422A49;
    box-shadow: 0 0em 0 0 #422A49, 0 0px 0px rgba(0, 0, 0, 0);
}

/*#422A49 purple
/*#4ED1D2 teal

/*tco_subscribe form="237"{
  background-color: #4ED1D2;
}
    line-height: 1.4;
    text-align: center;
    font-size: 16px;
    font-family: dosis;
    color: #4ED1D2; 
/*

The correct way of commenting out css lines is this: /* */. The stuff inside the /* */ marks are CSS comments.
I went ahead and updated your code:

.tco-subscribe-form-237 {
  
  background-color: #4ED1D2;
  font-family: dosis;
  font-weight: 600;
  padding-bottom: 2px;
  padding-top: 2px;
  padding-left: 2px;
  padding-right: 2px;

}

.tco-subscribe-form-237 .submit {
    color: #ffffff;
    border-color: #422A49;
    background-color: #422A49;
    box-shadow: 0 0em 0 0 #422A49, 0 0px 0px rgba(0, 0, 0, 0);
}

/* #422A49 purple */
/* #4ED1D2 teal   */

/*tco_subscribe form="237"{
  background-color: #4ED1D2;
}
    line-height: 1.4;
    text-align: center;
    font-size: 16px;
    font-family: dosis;
    color: #4ED1D2; 
*/

Please check your page now.

#5

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