Old key not working with CornerStone

I purchased X back in September 2015. I’m now trying to upgrade and I’m running into all kinds of problems. If I try to Activate CornerStone without Theme X being Active, it asks for my keys. I enter both keys and they don’t work. The same keys are then used to activate the Theme. Once the Theme is active I get a warning about CornerStone. I then try to activate it and it does not work. Please let me know what I need to do. Thanks!

Hello @bteague28,

Thanks for asking. :slight_smile:

You can’t use X Theme licence to validate standalone version of Cornerstone. For that you need to purchase standalone version of Cornerstone licence. https://codecanyon.net/item/cornerstone-the-wordpress-page-builder/15518868?s_rank=2

If Cornerstone is not getting activated in when X Theme is active then please try out following:

  1. Please make sure you are using latest version of X Theme 6.3.8 and Cornerstone 3.3.8.
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

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