Olark file troubles

Support
#1

Hello,

I’ve recently started using the X theme. While I was working on a page, the following message came up:

Fatal error: Cannot redeclare tco_olark_integration_output() (previously declared in \WDP\DFS\30\4\1\7\3065229714\user\sites\5979909.site\www\wordpress1\wp-content\plugins\tco-olark-integration\functions\output.php:21) in \WDP\DFS\30\4\1\7\3065229714\user\sites\5979909.site\www\wordpress1\wp-content\plugins\tco-olark-integration\functions\output.php on line 23

I have since been not able to access the site page. For reference, the site url is pecras.com/wordpress1 . Also, although I had olark installed and activated, I had yet to use it in any part of the site. I have already tried deactivating the plugin as well as reinstalling it, and still receive the same message.

#2

Hello,

Update, the issue seems to have resolved itself, although I have done nothing that would cause it to do so. What I would like help on now is understanding why it occurred in the first place and what should I do if it happens again.

#3

Hi There,

Glad to hear you managed to solve, it was probably related to cache.

Thank you

#4

Hello,

Could you please clarify about the cache? It needed to be cleared?

#5

Hi There,

Your site is not loading again when I check. I got the following error:
Usually, undefined function means that a certain part of the page is using a certain function that is not declared/defined. Please try reinstalling the plugin. It might be corrupted. Also make sure that you are using compatible version of the plugins