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Hi
I have just tried to use pro. Whatever option i choose just takes me to a page that has an add media button in the corner. Nothing else. Nothing works.

https://markperandin.me

version 2.04

Also Cornstone says its not activated. Fails when i attempt to activate it

Hello @markytheboy,

Thanks for asking. :slight_smile:

There is no need to install and activate Cornerstone as it’s already built into Pro Theme. However, the problem you are facing is quite odd. As of now please try out following solutions:

  1. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time. I also see that you are using JetPack plugin. Please try to deactivate the same as JetPack does causes compatibility issues. https://cl.ly/0m3v1q0w2e1n
  2. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  3. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  4. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.
  • Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
  • Check your PHP Max Execution Time and set it for 300 for optimal usage.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

Ive done my best but its still the same. I have added my details in a secure note. Thank you.

Hi There,

Upon further testing, I found that one of your plugin (Notes Widget Wrapper) caused this issue. I have disabled that plugin and now you should be able to load Content, Header and Footer builders.

Please note that Pro does not require Cornerstone plugin, so you can safely delete Cornerstone plugin.

Thanks!

thank you. you are the best

Glad we were able to help :slight_smile: