No drop down menus

Support
#1

cpcmidtown.com My website suddenly stopped allow drop down menus.

#2

Hi,

I checked and can see the following error.

Please remove that file or fix the syntax error in your code.

Thanks

#3

I think I fixed it, but it is still not working. Can you give me a hint at what I need to do?

#4

Hi again,

I checked your site and I still see that error (see screenshot)

You can also check for the following:

  1. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  2. Remove customization and templates (take a complete backup first)

Let us know how this goes!

#5

The issue began when I (silly) i was registering revolution slider with Facebook. It asked me to put some code in the footer (I know now that I shouldn’t have). I did so. That caused the problem. I have now removed the code but still something is wrong.

#6

Hi there,

I still see the error in your page. Can you please deactivate all plugins except for Cornerstone and see if this resolves the issue. Also make sure to remove customization and templates that you’ve added (backup your customization first)

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thanks!

#7

Hello Chris,

Thanks for updating the thread.

Upon checking the website and theme files, it seems that you had added following script in footer.php file and that was creating the issue. I have removed the same and now dropdown menus are showing up fine.

<script>
  window.fbAsyncInit = function() {
    FB.init({
      appId      : '{your-app-id}',
      cookie     : true,
      xfbml      : true,
      version    : '{api-version}'
    });

Thanks.

#8

Thank you!

#9

You are most welcome!

#10

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