No configuration sub menu appear

I dont get it… the version seem to be ok but I cannot enter the submenu to configure X anymore.
I deactivate all plugin mo results

I reloaded X theme by FTP no results either… suggestons?
_(I’m no programmer be nice wwith me :slight_smile: )

Hello Jeff,

Thanks for writing in!

I can see that your other site has a submenu and the other one does not have any submenu.

If you want to modify your menu, simply go to Appearance > Menus and manage the menu items from there. You might need to check out this links:
https://codex.wordpress.org/WordPress_Menu_User_Guide

Hope this helps.

No in fact I meant the menu to access more settings in the X theme inside the wp-admin.
I use to have a 6 o 7 elements sub menu here… or it changed place and can’t find the option for this theme now.

http://www.jfpoulin.com/wordpress/wp-content/uploads/2018/10/Capture-d’écran-2018-10-28-à-11.50.52.png

Also it says on top this .“We attempted to installed Cornerstone (required by X) automatically, but were unable to. You may need to install Cornerstone manually. Error Details.”
. but what is Cornerstone if not X theme… it gives me a link to download it but that link IS the theme… what is Cornerstone??

I looked everywhere I cant find the Cornerstone 3.3 plugin. How do I correct this… in the plugin folder it seems to be an
invisible folder…

Hi again,

You can find the Cornerstone.zip file in x/framework folder. You can use FTP to navigate to x/framework folder. You can then download the plugin file and install it via WP Admin > Plugins section. Regarding the X submenu issue you mentioned, we’ve found this happening due to a missing stylesheet header of the child theme, please check this thread as well https://theme.co/apex/forum/t/page-template-selection-missing/44101/2

If it doesn’t work for you then test for the following:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Please see https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935

Let us know how this goes!

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.