New slide link appears in the page bottom part

ok, as this screen shot,
do we use this CSS window of X CP on https://***.com/cloud/x/#/options ?
thanks.

Hey @CandG,

You can add it in X > Theme Options > CSS:

Hope this helps.

yes, we done as this shot. now our mobile screen display the all sub menu without old limit space.

BTW,
don’t we need add tag /* and */ of defualt #1 line and bottom line as below?
thanks.

/*
@media (max-width: 768px){
.x-navbar {
overflow-y: auto;
max-height: 500px;
}
}
*/

Hi @CandG,

We don’t need to add /* */ before and after the custom CSS.

The code should be like this screenshot:




Regards!

Hi again,
if we see [the red failed sign] on X-inspector page as this shot many times,
then we cannot finish update,
what should we fix it issue to update our old contents?
thanks.

Hello @CandG,


Would you mind providing us the url of your site with login credentials so we can take a closer look? This is to ensure that we can provide you with a tailored answer to your situation.

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Thank you.

thanks for support us.
before your investigate, please look this shot of that WP pages setting.
because we found that page has too many revisions 217 times.
is it cause of [the red failed sign] appear meny times on our X-inspector page?

and, we tried to paste a our sample html tags by text in here reply window to ask you,
but the window deny it as include many href= address.
how can we show you our sample html tags in text to ask you?
thanks.

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Hi @CandG,

The number of revisions should not cause the warning that you are getting in Cornerstone as that Wordpress feature will just keep track of the previous versions of the page.’

The code you are using seem to be alright. So kindly try the following:

Try to get the PHP memory limit of your site increased.

To do this, please edit your wp-config.php file and insert these lines:

    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

You can add it before the line
/*That's all, stop editing! Happy Blogging. */

Here is a details article about the PHP Memory Limit that is in our Knowledge Base:

In case the issue persists, please try to get in touch with your hosting provider and confirm to them that your PHP memory limit is increased.

If you are still having an issue, please provide us with the admin details of your site in a Secure Note so that we can check this further.

Hi,
we use X 6.5.5 and Cornerstone 3.5.4 and woocommerce plugin within WP instance page by Plesk panel extension.

some time we see connect error to open new WP admin page after we made [clone] site of above site in that WP instance.
then if we disable only Cornerstone plugin of new [clone] site on WP instance page, it new [clone] site will open normally with Cornerstone suspending, but of cause Cornerstone not working.
then if we enable Cornerstone plugin, it WP admin page and site page will down, we cannot connect again [clone] WP admin page.

what cause do you know about this [clone] site by WP instance page by Plesk panel extension?

or should we upgrade current X to X pro by free fee to integrate Cornerstone in new X pro?
because we see above Cornerstone plugin issue happened on the WP instance of Plesk panel extension.
thanks.

Hi @CandG,

You might be having a Permission issue with Plesk.

WordPress site hosted in Plesk is displayed partially: Permission denied

Please contact your hosting support regarding this issue, as they have a better overview of what is happening on your site.

Thanks,

ok we will look it plesk.

about X pro,
what will the X pro change or add new feature than old X?
if we should upgrade current X to X pro,
what step of upgrade will be good as remove or suspend current X 6.5.5 and Cornerston 3.5.4?
thanks.

Hi CandG,

The name of the product is Pro and it has the Header and Footer builder which the X theme does not have. To find out more about the difference kindly read the article below: https://theme.co/apex/forum/t/the-difference-between-x-pro/39341

And, here is how you can convert the X to Pro installation: https://theme.co/apex/forum/t/x-to-pro-conversion/104

After the conversion, you will no longer need the Cornerstone plugin and you need to delete that plugin.

Thank you.

Hi,
how step to convert current X to pro with current WP contents of X?
and will some contents of current X or WP not change or lost after convert pro?
thanks.

Hello @CandG,

Thanks for updating the thread. :slight_smile:

To convert from X to Pro, please follow the tutorial that my colleague shared above. It has all the necessary details to help you smoothly convert from X Theme to Pro Theme. Here’s I am sharing again.

Usually, that should not be the case. Converting from X to Pro in most of the cases is a smooth process. However, before proceeding I would suggest you to take complete backup of the website. You can take a look at following resource for more information.

https://codex.wordpress.org/WordPress_Backups

Thanks.

Hi,

Converting Your License First of all head over to your account page which you’ll find here. Or click on your account in the left-hand sidebar, then click Licenses [image] Once you’ve clicked that, you should see the manage licenses screen like this: [image] If yo…

we done, now our old X is Pro lisence.
next step, do we remove old X theme on our WP admin then we upload Pro install file?
so, where page do we download Pro install file?
thanks.

yes we found it on our dashboard page,
we try to download it new Pro file to install on our WP.

Glad you’ve it. You can install Pro first then switch to it rather than deleting X first. The switch is smoother that way.

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