New Elements not previewing or loading content

Support
#1

Hello,

I’ve had success with Cornerstone on two sites. I recently moved servers and have had no issue creating or editing Cornerstone elements on my other site, but my portfolio is having issues.

The theme and plugins are all up to date.

Classic Elements are loading fine. I can edit them, see changes in Preview and on the published pages.

New Elements are not. I can make changes, but they don’t appear in the Preview or on published pages. They stay in their pre-content view on Preview, and disappear on live.

In the screenshot below, all the gray preview boxes have content saved (such as the image shown on the left), but no preview. They are all new Elements. At the bottom is a Classic Image, which loaded instantly.

Thanks for your help!

#2

Hi @gouldgit,

Thanks for writing in.

Unfortunately, I’m not sure what’s causing this but probably related to migration. Would you mind providing the exact URL where the issue is and your admin login credentials in a secure note?

For the meantime, please make sure to clear the cache in Admin > X/Pro > Settings > System > Clear Style Cache. Then test it again.

Thanks!

#3

Thanks for the reply!

I’ve saved the note. Unfortunately clearing the cache didn’t work.

#4

Hey @gouldgit,

I see you’re using an old version of X but you have the latest version of Cornerstone.

Please do and check for following solutions in order:

  1. To avoid version incompatibility issues which might be the cause of your current problem, ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details. If this does not help, please continue with the rest of the items in this list.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If nothing helps, please give us FTP access also.

Thanks.

#5

Updating the theme worked! Hooray! THANK YOU!

Now I’m confused about automatic updates–my installation is validated, I’ve read the article about validation, and I don’t see why I wasn’t getting the update automatically. Is this a feature introduced with v6?

#6

Hi There,

The auto-update means you will get new version notification in your backend, and you will able to update the product similar to other theme and plugins.
If you go to X/Pro -> Validation you will find the available version to update.

This only can be visible if your product has been validated. There is a new version available for manual update. If you want you can update it too.
Before that please check the release note for any kind of confusion.


Please read this manual update guide too.

Hope this helps!

Thanks

#7

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