Thanks for asking.
I am a bit confused. The URL you have shared is using Avada Theme and the website is not using any of our products i.e Pro, X and Cornerstone. https://cl.ly/3U3P3V1T1c2i, https://cl.ly/0a2e1y0H2x0N
That being said, please take a look at our validation connection error guide that lists common error message customers get and possible solutions for the same: