My site seems to be broken

Support
#1

When I look at the home page in the pro editor I see and this is what it looked like before and the pro editor and what is actually on the website http://napcstaging.wpengine.com/ If someone could expain how to get what I used to see back to how it was that would be amazing.

#2

Hi Andrew,

Please kindly follow the steps below:

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information. (Latest version of the Pro is 2.1.6)
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  3. Remove custom CSS and Javascript from the options and/or Child Theme and test the case.
  4. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
  5. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case if you still have problems.

Thank you.

#3

I started doing some of these and I found that just making a copy of the section and deleting the old seemed to fix it. Thanks for you help.

#4

You’re most welcome! Glad to hear it’s sorted.

#5

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