My site Parallax doesn't work after update, can you Please help

Support
#1

My site Parallax doesn’t work after update, Can you please help?
Thank you!

#2

Hello @raulespinosa89,

Thanks for writing in! :slight_smile:

Are you referring to this site? http://raulgraphics.com/

If not, please follow our troubleshooting steps before we can give you an exact solution.

  1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
  2. If you’re using a CDN, please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode:
    https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/
  3. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Remove custom CSS and Javascript from the options or Child Theme and test the case.
  5. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
  6. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

If you still experience the same issue can you get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the secure note?

Thank you.

#3

Yes, I am wanting help with raul graphics.com
Thanks!

#4

Hi There,

Thanks for the confirmation!

Can you please confirm on above points given by @jumar ? Let us know your login details in a secure note if that doesn’t help to fix the issue.

Thanks

#5

Hey There,

The given credentials is not working. It seems that the username is invalid.

By the way, I noticed that you are using an older version. Could you please update to the latest versions?
Our latest versions are:

  • X theme 6.0.4
  • Cornerstone 3.0.4

This latest release contains fixes for several issues so be sure to check out the changelog (http://theme.co/changelog/).

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Moreover, you menu item links is causing an issue to the jQuery contributing a JS error on the page.

Please edit your menu items and make sure that it links to the proper content band #x-content-band-n where n is the content band number.

Please let us know how it goes.

#6

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