My recent post on here is nowhere now?

Support
#1

I feel like I am in the twilight zone …

I have had a thread in here with updates back and forth between the staff and me … and a secure note… it is now NOWHERE? It is not showing in my latest posts, it is showing a much older post as the latest post … AND I cannot even find it if I search one it.?

i have LOVED X theme for yers and create all my sites with it … but nw there are some serious glitches I am concerned…

A lot of my sudden issues are to do wit Cornerstone builder not loading, and I can see TONNES fo others wit this issue, this is really not good and very worrying!

And now to not be able to find my thread is just weird… I thought this was maybe a caching issue so I have gone into a different browser / and cleared history, and same issue… pls advice, and find my thread, so that I can continue getting help resolve this BIG issue I am having… thx

#2

Hi There,

We are sorry to hear about the issue but it sounds quite uncommon.

Please take a look on all your threads here:

https://theme.co/apex/forum/u/kirk74/activity/topics

Beside that it is not true what you are stating as the bulider is working fine and if there is isolated cases which the builder does not work it is most related to plugin conflict or server mismatch configuration.

Please provide your URL and admin credentials and describe your issue in detail in order that we can take a closer look and help you solve the issue.

Thank you

#3

Thx Joao, the missing post is suddenly back: https://theme.co/apex/forum/t/suddeen-lightbox-bug-same-code-used-but-sometime-sworks-sometimes-doesn-t/24018/9

… did you do anything to retrieve it?

It was definitely gone, as I was going to My topics, and it wasn’t there … I even tried to search for it in general search … because I knew I had misspelt “Sudden” so I searched for that word and nothing came up…

All good, it is there now so I can update there…

thx

#4

Hi There,

I did not retrieve it, maybe a cache issue on your end?

I could see if anyone had deleted or hide your post and this definetively did not happen :slight_smile:

I am glad it is back we will keep talking there.

Cheers!

#5

Yes i weird, it’s thought caching which is why I force refreshed, and even went into a new browser … a mystery . but at least it’s there now, thanks for your help…

#6

You’re welcome! :slight_smile:

#7

thanks … except that now I have had no response on the thread where I really do desperately need the help… https://theme.co/apex/forum/t/suddeen-lightbox-bug-same-code-used-but-sometime-sworks-sometimes-doesn-t/24018/10

THX

#8

Hi there,

All tickets will be answered from the oldest to newest, so you can expect a response as soon as possible.

Thanks!

#9

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.