My purchase code says it's already used on another site

Support
#1

My purchase code has been validated for my site before. I recently used a staging environment, and when I returned to my active site, I noticed a message saying my license is not validated. When I enter my purchase code that is registered to my site, it tells me it is valid but already used on another site.

#2

Hello There,

Thanks for writing in! I have check your licenses and it is assigned to the same domain name. Please go to your account and manage your licenses.
https://theme.co/apex/licenses

You may assign one license to a live url and a staging url. After assign the license to your urls, please revalidate your theme using the license again.

Please let us know if this works out for you.

#3

Thanks for your reply.

Do I use my url that has the host name in it? Before, I had the license assigned to my face-forward web page, but now it doesn’t work.

#4

Hey @smileywendy,

For your production site, enter your live domain and enter the domain with host name to your staging site.

Thanks.

#5

Unfortunately, this still doesn’t work. I tried entering it that way, and I still get the message that the code has already been used on another site.

#6

Hi There,

Please provide us with the login information to check your issue. Make sure to submit your credentials in a secure note.

In the meantime, make sure that you’re fully updated including X theme and Cornerstone. You can refer to the following KB article (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195).

Thanks!

#7

I don’t believe they are updated because the license is supposedly not validated. So I can’t update. But at the bottom of the screen telling me about that, it says Version 4.9.4. I don’t use Cornerstone.

#8

Hello There,

I have logged in and checked the assignments of your licenses. It turns out that you did not assign the wpengine staging site to one of your licenses. And so I went ahead and assigned it. I inserted the licenses code and it is validated successfully.

Please check your site now.

#10

Hi There,

Please refer to the secure note.

Thanks!

#11

Thank you so much! I appreciate your help.

#12

We are delighted to assist you with this. Let us know how it goes,

Cheers!

#13

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