Mobile nav does not work

Mobile Nav does not work at all with new version of X. You can tap it, but nothing happens. It just depresses, but there is no mobile nav drop down. This is a fresh install - just started building with the new version, so not a cacheing issue for this particular site. Disabled all plug ins. Still no dice. Thoughts? http://auroraexpress.warwebllc2.com

Hi there,

Thanks for writing around! I tried to check your site but it is password protected. Can you please share the password in a secure note so we can take a look? Most probably it could be the cache issue after the updating to the latest version but you can check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

  7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

As I stated in my first question, this is not a cache issue. This was a fresh install only using the new software. This site only started being built yesterday. I tested for a plugin conflict. As I state in my first question, it is not a plug in issue. I set up my own servers, and my max memory limit is set to 256.

Sorry about not posting the password. Please have a closer look and let me know what’s going on. Thank you.

Hi again,

Thank you the password. I checked your setup and I see you’re using an old version of X with the latest version of Cornerstone. Always make sure to use the compatible versions and update both X and Cornerstone to latest version to avoid such conflicts and potential errors. You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site.

If you find anything to be out of date, you can review our update guide

Let us know how this goes!

Thanks for your patience and support. Not sure how I managed to have an updated Cornerstone and an outdated X, but just leave to me…that was the issue.

Glad we could help.

Cheers!

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