Megamenu (X Theme) Not Working Properly in iOS Device

[rayliu]

We are using Megamenu on X Theme to set up our main menu. However, when iOS devices try to open the submenu, it is not responsive. Neither clicking on the menu title nor tapping on the arrow icon works, the submenu just doesn’t expand.

Please find the screen recording here: https://www.dropbox.com/s/85y34if1i6kvxqm/ScreenRecording_01-08-2019%2015-54-40.MP4?dl=0

Thanks!

[thai]

Hello There,

Please follow up the steps below:

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
2. Go to X > Settings and click on the Clear Style Cache button.
3. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
5. Remove custom CSS and Javascript from the options or Child Theme and test the case.
6. Switch to the parent theme to check if the issue persists.
7. Turn off all the cache plugins.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

[rayliu]

Secure note added. Thank you!

[thai]

Hi There,

You forgot add the # to the URL field of your custom link. On the mobile devices, the links without # character are not recognized:

I’ve added the # character for both menu items (College Admission and Business School Admission) and evrerything is working fine now.

Cheers!