Mediathek dont' work

Support
#1

Yesterday I noticed my mediathek is n’t working any longer.
That means I cant see my medias and it’s also impossible to do uploads;
I tried the browser upload as well as the wordpress Uploader.
The same if I try it via X - using Cornerstone.

I try the upload - but get no response, cant see any medias.

#2

Hey,

Please, could you explain your question better with more details?

#3

I use Theme X since the beginning.
Now since the last X-Update opening dashboard - clicking on Mediathek - Media Overview the system won’t load and does not show my medias (photos).

Then I try Upload a new jpg-file - name: cam41.jpg 197 KB - pls. see the screen massage enclosed, wont work.
Then I try Browsser Upload the same or another file - pls. see the screen massage enclosed - wont work.

That means - I cant do any change in the medias - no cancelling, no update, etc…

But the website www.immoshopboerse.at is fully okay - also the files (checking via filezilla).

#4

#5

There are errors caused by third party plugins and your SSL setup is also incorrect. Some resources are loaded from http.


Please check for the following:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS, Javascript and templates.

  6. Make sure your WordPress and Site URL uses https.

Thanks.

#6

Thank you - it seems the plugin MockingFish Integration (Heatmap analysis) is causing this problem.
Deactivating it solves it - so I’ve to ask the authors.

Thank you and have a nice day!

#7

Hello There,

Thanks for updating in! We are just glad that you have figured it out a way to correct the said issue.
Thanks for letting us know!

Best Regards.