Main page unavailable

Hello,
I have XTheme for my site. Currently I have a main site and a backup site in case of errors. Unfortunately, on my backup site the main page is not working. When loading it it simply goes error page cannot be reached. The rest of the site works just fine so I am unsure what is causing this issue. The backup site is www.mockup.bethanyplace.com. or to reach it since that is not working www.mockup.bethanyplace.com/students. My main site address www.bethanyplace.com. How do I fix this issue. Thanks for your help.

Hey @tech13,

Thanks for writing in! Are you using a multi network setup? Please make sure that you have set up your sub domain correctly. Perhaps these links could help you to set up your sites properly:

Best Regards.

No we are not using a multi network setup. The website works except that the main page is unavailable. It looks fine in edit mode except it seems otherwise non-existent when trying to reach the URL.

Hello @tech13,

Please make sure that you have the same URL settings in Settings > General and the sub domain. At the moment, it is an endless redirection. Would you mind providing us access to your site so that we can check your settings? Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Thanks.

Please see above for secure note with the login info

Hi @tech13,

We were able to find out that https://www.mockup.bethanyplace.com/ keeps on redirecting to itself, as result it is causing an error because of the endless loop. You can actually visit the homepage by using this URL https://www.mockup.bethanyplace.com/index.php. So it is safe to say that the redirect only happens if you visit https://www.mockup.bethanyplace.com/.

You may need to contact your hosting and ask them to remove the redirect from https://www.mockup.bethanyplace.com/ to https://www.mockup.bethanyplace.com/.

Hope it helps. Thanks!

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