Mailchimp Email Form Lists Not Appearing

Support
#1

The MailChimp email lists are not populating in my Email Forms. I have a valid API key and yet none of the lists are populating. I can’t seem to find the error. Help?

#2

Hi Tim,

Thanks for reaching out.

It appears the staging site is no longer available or moved, please provide the latest URL and we’ll check.

Thanks!

#3

I apologize but the URL needs to have been corrected. See new secure note.

#4

Hi Tim,

I have checked your new secure note, but the URL seems to be invalid (see secure note below).

In the meantime, could you please try re-creating your email form and see if that helps. If that doesn’t help, please confirm with the correct information, so that we can look into your issue.

Thanks!

#5

I have figured out the issue with the URL. Even though it doesn’t have an SSL, it still needs you to use the https to direct. (Hosted by an external resource that I find frustrating.)

I tried the recreation of the list but the error still occurred.

#6

Hi Tim,

I was able to login into your site with https:// however, I see that you’re not fully updated including X theme, Cornerstone plugin and other plugins. Please check our version information here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195) and update your theme and plugins accordingly (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62) and then re-test your issue again.

Since you have plugins like WP Rocket and Wordfence Security, you can keep then disabled while you’re testing your issue.

Let us know how it goes.
Thanks!

#7

I was able to update the plugins as well as disable WP Rocket and Wordfence while we debug the issue. The issue is still occurring.

#8

Hello Tim,

Thanks for updating the thread.

I checked the website and I tried troubleshooting the problem. At this moment I would like to check your Mailchimp account setup. Would you be comfortable in sharing Mailchimp login credentials in secure note for us to take a closer look?

Thanks.

#9

Yes. See new secure note.

#10

Hi Tim,

Would you mind providing your FTP login credentials as well? I also tried the API key from my Mailchimp account and it’s not working. Perhaps, something is blocking the request and I like to check it through FTP.

Thanks!

#11

Our host forces us to use a VPN to get into the FTP. Are you comfortable with that process?

#12

Hi Tim,

Well try, please let us know how we can get into FTP.

And have you tried to connect your live site to your Mailchimp? Did it work?

Thanks,

#13

I did try to connect on the live site. Our issue couldn’t get resolved so we took it to staging.

I’ll work on the VPN for you today.

#14

Great! We will be standing by.
Please let us know how it goes.

#15

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.