Loading the preview took longer than expected - Please help

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#1

I am getting this error editing pages. I thoguht i figured it out but i still get the error. Here’s an example of page where i get error:

I am able to save the page but once it’s saved i’m unable to edit it / save it again.

Loading the preview took longer than expected. There may be script conflicts on this page.

#2

Hello @toddbiala,

Thanks for asking. :slight_smile:

Please try out following solutions:

  1. I see that you are running Pro version 1.1.0. Please update Pro theme to latest version 1.2.7. More information on updating theme and plugins can be found here. https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62
  2. Please make sure that you are running PHP 7 or later on the server as running old version of PHP can have potential issues. You can refer following document for server requirement https://wordpress.org/about/requirements/
  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
  4. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

If it does not help, please share website login details in a secure note.

Thanks.

#3

ok so i upped the limits (#4) and i updated pro. However now i don’t get that error it’s just unreponsive and keeps loading if i try to edit in pro. i havne’t tried the plugins yet because i get this different error now.

#4

One thing i just noticed, if i launch pro this is what i get, the content isn’t right. I’m not sure it was like that before i updated pro

#5

Hi again,

I checked your site and I see few JavaScript errors in browser’s console, this could be breaking the functionality. Please test for the following:

  1. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  2. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  3. Remove custom JavaScript from Customizer and from the Cornerstone’s JS section.

  4. Deactivate your child theme and switch to parent theme.

Thanks.

#6

Ok thank you. I dont see any custom JavaScript to remove. I’ve done the rest. It appears to be the child theme or something with it.

We had a few templates created in there previously but it seemed to be working still after. but could that be it? would that cause errors on pages we aren’t using the template?

#7

It appears i got it fixed, thank you!

#8

You are most welcome!

#9

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