Lightbox video

[djinnie]

Hi,

I’m using an image as a lightbox trigger. When someone clicks on the image the video should start in a pupup window. Like this: https://www.puppygroep.nl/#interviews

I’m trying the same thing as example above with this site https://www.hondeigen.nl/autobench-hond#video but there it does not work as a popup. Instead it opens the video as a new URL. This is not my goal here.

I’m using the following code on both websites:

[image class="video-lightbox1" src="https://www.puppygroep.nl/wp-content/uploads/2018/07/Review-Suzanne-boek-1.jpg" link="true" href="//www.youtube.com/embed/Ov5kj1xLdYI?rel=0&autoplay=1" lightbox_video="true"][lightbox selector=".video-lightbox1"]

Any thoughts on why this is not working at the website Hondeigen and it does work at the website Puppygroep?

Thanks

[mldarshana]

Hi There @djinnie

Thanks for writing in! I have tested your shortcode on my test site and I can confirm your code is correct and functioning properly.

To resolve your issue, first I suggest you to update your theme to the latest version. You can see the latest version information from here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195) and update accordingly (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62).

If you’re still having issues after updating, you need to disable your child theme and test your issue further. You can activate your parent theme to deactivate your child theme.

If you’re still having issues, you need to then disable your 3rd party plugins to see if you’re encountering any conflicts with one of your plugins. If the issue is resolved, you can then activate your plugins one by one.

Further you need to also remove any custom JavaScript added to your X -> Theme Options -> JavaScript area and test your issue further.

If you’re using a caching plugin, you need to purge server cache and also clear browser cache before testing.

Let us know how it goes.
Thanks!