Latest wordpress and x update disaster

Hello Corinne,

I have logged in and I found out that you have file permission issue. The cornerstone plugin cannot be installed because the directory exist already. Please log in to your ftp and delete cornerstone folder. Please also make sure that the directory is accessible.

If nothing is working, would you mind providing us the FTP login credentials so we can take a closer look and fix the issue?

To do this, you can make a post with the following info:

  • FTP Hostname
  • FTP Username
  • FTP Password

Thank you.

info below

Hello Corinne,

I have logged in and resolve the issue for you. I browse to you plugins folder and deleted the cornerstone directory. I went back to the WordPress dashboard, X > Validation and wait for a few seconds while the latest version of Cornerstone was installed automatically by the theme itself.

Please check your site now.

display issue is resolved but the site is taking an extraordinary long time to load, what gives?

Hi Corinne,

The site itself is loading slow even with inactive X theme and cornerstone. Taking time to even load the plugin page in admin.

I checked and what I noticed that your PHP version is no longer recommended to currently installed Wordpress core. Please contact your hosting provider and let them upgrade your PHP to 7.2 or above. I recommend letting them do the upgrade in case other issues arises due to incompatible software (eg. MySQL and so on).

Thanks!

moved to 7.2, site still problematic. being told by host that cornerstone is probably the issue. It’s showing not tested with latest wordpress

Hey Corine,

Upon checking now, your WordPress Admin could not be accessed. I checked your debug.log and there’s no error related to our products. Please contact your host to fix this first.

Regarding Cornerstone not showing tested, your host might be referring to a different Cornerstone plugin: https://wordpress.org/plugins/cornerstone/. That is not our product.

Our products are actively maintained.

Thanks.

site continues to be a disaster. my hosting provider is insisting this is a php thing. every time we move to another theme there are no issues. i want to cancel account, please advise.

Hi Corinne,

I understand your frustration, but I believe changing theme won’t resolve your issue.

The Internal Server Error is inconsistent, I did not get that error at first when I check your site, I did after I installed the WP-ServerInfo plugin, if its a Theme issue then we will get that error all the time until we deactivate the theme, make sense? And if it is a PHP error then it should be log on the debug.log file, but it’s not. the last error from that log is from 11-Jan-2019.



And if we take a closer look on that log, we will see the wp-super-cache is causing the error. So I did try disabling the W3 Total Cache Edge Mode in the wp-config.php file, and that made the site back up again, so the wp-super-cache is partly involved on this, maybe you did not clear the cache after you update the Wordpress and/or the Theme.

Remember to clear all your caching features (plugin, server-side, CDN, and browser’s cache) after updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Another thing, you already install an SSL certificate on your site (https://www.cjchrservices.com/), but the URL you have on Settings > General is still http://www.cjchrservices.com (not https://), so consider this as part of the issue, to resolve this please follow this thread.

And another issue that can be solved by that Better Search Replace solution is, even though your site is now live its still requesting resources from the staging URL (http://www.cjchrservices.dreamhosters.com)



The 404 status code means that resources do not exist. This more likely the reason why we get Internal Server Error when we try to edit a page.

Please do the Better Search Replace solution, remember to backup your database first, ask your hosting for assistance.

Let us know how it goes,
Thanks,

im in the process of moving hosting to another service, if you want to assist with the transfer, ill continue to try and use x. that said, im already half way into building a site from scratch for the last 17 hours. support would need to be immediate and by phone.

Hi Corinne,

Regretfully, we don’t have line support, we only provide support on the Forum. It would be best if you ask assistance on the hosting for the transfer.

We will provide support if you still get the Internal Server Error after the transfer.

Thanks,

Issues above addressed by hosting, however still having loading issues with the top menu? Site isn’t displaying correctly. Below is from web hosting support:

The issue referred to by your theme developers is related to the HTTPS services on your website, in this case. The site is currently not loading via HTTPS properly and this is because of two things, one of which was mentioned by the theme developer as well:

  1. The home/site URL’s were not updated within your database, and WordPress hard codes the site URL into the site install files themselves, so the home/site URL’s in the database would have to be updated from HTTP to HTTPS so that’ll run securely. I’ve done that update for you, but the article below shows you how to do that, for future reference:

https://codex.wordpress.org/Changing_The_Site_URL

  1. The theme dev also mentioned the Better Search Replace plugin solution to have the internal links updated to HTTPS as well:

https://help.dreamhost.com/hc/en-us/articles/360003300591

I’ve done this for you as well, but did it through the WP-cli (the second article directly above) instead like so:

wp search-replace http://www.cjchrservices.com/ https://www.cjchrservices.com/

But, it looks like you’ve also moved the site data from the old development sub-domain under ‘cjchrservices.dreamhosters.com’, so I had to run the search-replace function on that as well:

wp search-replace http://www.cjchrservices.dreamhosters.com
https://www.cjchrservices.com

Now that both things above were done, the site is loading securely now with the little lock icon on the site URL like it should. You’re all set!

Please give us a shout back if you have any questions or concerns at all.
We’d be happy to help!

Hi Corinne,

I checked and can see the following error in the console.

Then I checked the endpoint url and can see the following error

{"success":false,"data":{"invalid_user":true,"message":"nonce verification failed."},"debug":{"peak_memory":27801760}}

It says peak memory which means you are maxing out the memory limit.

Please increase to at least 512M

Hope this helps

Issues still remain despite memory limit increase to 512MB. I’m a month down at this point.

Hi Corinne,

What strange about this issue, is the Internal Server Error is not consistent sometimes it does appear suddenly and sometimes it does not, and if you get the error and refresh the page it will back to normal.

Try whitelisting this URI from the Mod_Security

https://www.cjchrservices.com/pro/
https://www.cjchrservices.com/cornerstone-endpoint

Let us know how it goes,
Cheers!

The internal error is not consistent, but that isn’t the issue I’m writing about
. When the page does display, it isn’t displaying correctly (no top menu for one).

Hi Corinne,

I tried creating a new Header and set it to display in front page and it works.
It looks like that existing Header is corrupted, can try the same. Create a new one and test it.

Also, I kept getting an Internal Server Error. I suggest you switch host as this is not good for your site.

Thanks

I’m not sure what you mean by creating a new header. The top menu is all set to show in the customize area. I’m already in the process of building a new site with a new host but I can’t have this one not displaying correctly in the interim.

Hi Corine,

Creating a new header means that you create another set of header similar to the header which have issues. Your current header maybe corrupted so instead of having to troubleshoot it, creating a new custom header would be much faster.

Please let us know when you are using the new host and still experience the same so that we can investigate it further.

Regards.

This topic was automatically closed 10 days after the last reply. New replies are no longer allowed.