Just updated and cornerstone isn't working

[mcrookston]

Cornerstone editor stoped working when I updated wordpress and x theme. Cornerstone will pull up with clicking content, but then when I click on the 'edit button nothing happens. It looks like something will load, but the page stays blank with the logo.
I have allready deactivated and reactivated all of my plugins. url is onerefugee.org

[asharms26]

I’m experience the same issue. I’ve tried accessing Cornerstone through different routes and each one doesn’t allow me to edit the page. Any idea on what the issue could be!?

[rad]

Hi guys,

Thanks for writing in.

I can’t provide any answer or recommendation yet as I’m not sure about the issue. Would you mind providing your admin login credentials in a secure note?

@asharms26, please create a new thread and provide the URL and credentials in a secure note as well, it’s for security purposes.

For the meantime, please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

5. Remove custom CSS, Javascript and templates.

6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

7. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

[mcrookston]

The memory allocation worked! Thank you so much.

[Joao]

Thanks for letting us know!