Thanks - the issue is the content band shortcode seems to make an additional header section on the website, and I don't need that. I just want the "Media" on the website menu to jump to the Media section that's already defined on our Who We Are page. I don't want to add another design element to that page in order to do that, which the content band seems to do.
I did already enter an link with a "/#media" in it in that area of the page, which from the videos I watched on YouTube on adding a jump link, said it should work.
I will need to hand this off to our website developer at this point to have her take a look, as I'm not sure why it's not working or what I'm missing still.