Hey I’m building a page with Pro theme, for some reason when I open cornerstone content editor it shows a Javascript error in the console:
Failed to load resource: the server responded with a status of 403 (Forbidden) /cornerstone-endpoint/
and none of the content is loading in the cornerstone preview, only the background images. Also when I save the page, it never fully saves. this is making progress impossible… please help!
Hi there,
The 403 access denied error can be caused by two reasons:
1- Your Wordpress Installation Files and Folders which you need to follow this guideline:
https://codex.wordpress.org/Changing_File_Permissions
2- Mod_Security settings of your hosting service provider:
Please kindly contact your hosting service provider and ask them to turn off the ModeSecurity completely. If yes then they should go over each ModeSecurity Rule to find the one causing the problem. Here is a good article regarding that:
We do not rule out other possibilities but those are the main reasons.
Thank you.
Thanks for the reply Christopher, it’s only happening on the homepage, the other pages I can edit and save fine. Could it be related to some custom Javascript I’m using on the homepage? Problem is the code is added in the CS page js section so when I try to remove it and save it won’t save. I will try the solutions you mentioned first and if they don’t work I will perhaps have to rebuild the page from scratch without the JS.
Thank you
Hey There,
Yes it could be related to some custom JS code. The JS code may creating Script Conflict. Try to remove JS code one by one, you may found culprit.
Regards
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