Issues with social icons

Support
#1

Please help me with this issue:

Social icons are showing as \f08c and \f082 on header and footer.

Social icons are not showing at all using the social icons elements on a page.

Thank you!

Flavia

#2

Hi Flavia,

Upon checking your website, I could see that the FontAwesome files are returning 404 errors which mean the the font files have been deleted or have an issue with the permission:

Please follow these steps to fix this issue:

  • Make sure the font files are existed under x/framework/fonts/font_awesome/ directory.
  • If they’re existed, you should contact to hosting provider to correct the permission.

For more information, please take a look at this: https://wordpress.org/support/article/changing-file-permissions/

Hope it helps :slight_smile:

#3

Hello. I called my hosting company and permissions is not a problem.

If you look at the domain in which its looking for the image it says www.vantagephotocontest.com not www.partistryevents.com

This theme used to be used with that domain, but I canceled that license and changed to the new domain.

do you have any clue how I can fix that? Thanks.

#4

Hey Flavia,

I checked your page and this is happening due the custom CSS you’ve added in the theme. Please find and remove the following code:

            .x-icon-facebook-square:before {
                content:"\\f082";
            }

            .x-icon-twitter-square:before {
                content: "\\f081";
            }

            .x-icon-google-plus-square:before {
                content: "\\f0d4";
            }

            .x-icon-linkedin-square:before {
                content: "\\f08c";
            }

            .x-icon-youtube-square:before {
                content: "\\f166";
            }

            .x-icon-rss-square:before {
                content: "\\f143";
            }

Removing the above code should fix the issue. Don’t forget to clear all caches including your browser’s cache after removing the code. Let us know how this goes!

#5

Hello. That did not work. It is still showing the same way. This was in place because I was trying to find a solution to the problem. I cleared the cache. Still didn’t work.

#6

Hi Flavia,

Would you mind providing us your login url and WP credentials so that we can take a closer look at your settings? Please create a secure note in your next reply and add the credentials in the secure note. To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.

#7

Thank you, I’m sending a note

#8

Hi Flavia,

The above CSS is not removed, it still there.

It’s added in Admin > Appearance > Customizer > Additional CSS, please remove it.

Thanks!

#9

You’re right, I had it in two places. I removed it from the other place. It is still there. Didn’t work. I cleared cache.

#10

never mind. :wink:

#11

Glad it’s working now, cheers!

#12

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