Issues with Pro v1.27 - Editor changes not showing in published page

Support
#1

I build my Home page with v2 Pro and update elements. I then reverted to v1.2.7 Pro when I found out that Tab navigation js would not work with Pro v 2. Now I am trying to update my v2 Home Page, making a copy and editing in v 1,2,7. My issue is that edits in the editor are not being reflected correctly on the published page. Screenshots attached. I am wondering if thi is due to v2 and v1.27 (class element) mix? If so I am wonder what the best way is to proceed to get my new version of the home page established with v1.2.7.

Can view new draft page at https://mysalus.org/home-new.

Thanks for your help with this

#2

Hi There,

Thanks for writing in! Use the following plugin (https://wordpress.org/plugins/wp-serverinfo/) and make sure you’re running PHP v5.6.x or later to avoid incompatibility issues.

To identify your issue, I would suggest you to create staging site with the latest version of Pro and test. You can follow this guide to create a copy of your current site (https://theme.co/apex/forum/t/cornerstone-content-builder-migration/126/1).

Thanks!

#3

Hi. I need to clarify here. I am running php 7.1 and do have a staging site setup running xpro v1.2.7. Unfortunately I can not update to v2 as all of my tab navigations won;'t work with the v1.2.7 tab js that you folks helped me with. Other problems were identified and we were unsuccessful getting them all addressed so I reverted back to v1.2.7.

While on v2.04. I updated my current home page using the v2.04 elements. Now I want to make changes to the home page but I am on v1.2.7. I can edit/save the page https://mysaus.org/home-new with pro v1.2.7 but the saved/published page layout appears different (wrong) from the page editor (see previous screenshots).

As I have tried to figure this out, I noticed that some of my elements look like they are v2 (not classic) elements and the elements I added (in making changes) are classic elements. So now I have a mix and don’t know if this is the reason the edit page and published page do not match.

I notice the latest newsletter indicates there will be a big update this month - addressing some 60 items. I am hoping that with that release I can test updating from v1.2.7 and that the issue I have submitted previously while on v2 will be addressed.

So right now I am unable to modify a copy of my current Home page. I can edit, it just that the saved edits do not display correctly (see previous screenshots. All issues seem to be related to column --> row __> Sections not holding their layout. Specifically the issues I see are:

  1. section 3 background image not filling section (tried changing contain/cover and image size) - large white space at end of section.
  2. sections 4 - html in classic text element does not save correctly and bolds all text, not just the text in
  3. section 5, same as above with html in classic text element not saving correctly - displays text as link and does not "hold a two column layout - image and text appear in a right aligned column. I was thinking this might be due to form factor as my current home page uses form factor with columns so that Images appear on top of text on mobile phones. But I can not access the form factor though the button on the edit page.

So I am not sure what to try next, other than creating a new Home page from scratch, using all classic elements?

thanks

#4

Hi @dsthompson,

I am another staff checking in this thread. Please understand that there were issues in Pro 1.2.7 that has been resolved already in v2.0. I would suggest that you update your staging site and we could trouble in the staging site and not in your live site in order not to disrupt the working live site.

I’ve also taken some time what might have happen in your sections in the mentioned url of the page. It seems that you have inserted several invalid html codes in the page elements. At some point, you have inserted this code:

<center>Effective Well-being Ownership allows you to<strong> Be &#8230; <center>

in one of the custom headline elements which could cause why your texts are bold. And this might lead to other issues as well which might have broken the sections, rows and columns. If you could save the page as a template and maybe you can send it to us so that we can test it our local testing servers that would be great. You may also send us some access of the pages so that we can take a closer look at the other elements and custom html codes as well.

Please let us know what you think we should do next.

#5

Thanks for the reply.

  1. I had misspelled the strong closing tag - Thanks for the catch
  2. Template of page provided on share drive as I could not upload it here (secure note)
  3. Just updated my staging site to v2.0.4 - credentials also in secure note

Thanks for you help with this

#6

Hi there,

I went ahead and fixed the page in your staging site, it’s all because of this

<a href="https://mysalus.org/community/visitor-center/#tab-2" target="_blank'>"Lifescape Journal." </a>

Should be like this

<a href="https://mysalus.org/community/visitor-center/#tab-2" target="_blank">"Lifescape Journal." </a>

Any malformed element like not properly paired open/close tag or quotes could cause layout issue.

Thanks!

#7

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