Issues with 2.4.3 - dropdown menus and carousel

Hi there

I have set up a staging website and updated to 2.4.3. However, there seems to be some issues with the dropdown menus not working on the homepage and then the testimonials and logo carousels not working. The carousels seem to put the testimonials all on one page in a vertical pattern rather than showing 1 at a time. The logos should be patterned in a horizonal pattern.

The original website is https://hardingsurveyors.co.uk/

And the staging website is https://staging.hardingsurveyors.co.uk/

Any help would be much appreciated.

Hello David,

Thanks for asking. :slight_smile:

I checked the staging website and can confirm the issue the you are facing. I see couple of Notices error messages. Along with that I see problem with SSL implementation. We have released Pro version 2.4.4. I suggest you to please update Pro to the latest version and see how it goes. Along with that please try out following solutions:

  1. Please clear WP Fastest Cache that you are using. https://www.wpfastestcache.com/tutorial/to-clear-cache-after-update/
  2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If you still have problems kindly get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

Thank you.

Hi Prasant

Thanks for your response

All the third plugins are deactivated and the issue remains.

Yes, I am aware of the SSL issue and error messages, however they are not contributing to the problem. We tried updating the main site(which doesnt have the SSL and error messages) and found the same problem.

I have added the login credentials to the secure note and look forward to getting back any feedback.

Thanks

Hey David,

Thank you for providing the credentials. I checked your setup and there is a third party plugin conflict which is breaking your site’s functionality. I believe it’s the Ultimate Cornerstone Addons which is causing the trouble, try deactivating the plugin and see if this resolves the issue.

Let us know how this goes!

Hi there

I tried deactivating the plugin and it seems to resolve the dropdown menus but it does not fix the carousels and it seems to break the homepage, see link below.

I dont understand that plugin was designed especially for the X and Pro themes, so why would that be the issue.

https://staging.hardingsurveyors.co.uk/

Thanks

Hi,

Please note that Ultimate Cornerstone Addons is a third party plugin and is not in anyway connected to Themeco.

Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X will need to be directed to the original developer.

Thank you for your understanding.

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