Issue with toolset woocommerce view

[khiloc]

hello
i have an issue with toolset type woocommerce views.

once installed single product template get wrecked up!

I’m pretty sure it is something that happened for other customers…

Could you help out?

[thai]

Hi There,

Did you mean this plugin: https://toolset.com/reference-site/toolset-woocommerce/?

It sounds like you might be having an issue with a third party plugin or script. Regretfully, we cannot provide support for third party plugins or scripts as our support policy in the sidebar states due to the fact that there is simply no way to account for all of the potential variables at play when using another developer’s plugin or script. Because of this, any questions you have regarding setup, integration, or troubleshooting any piece of functionality that is not native to X/Pro will need to be directed to the original developer.

You might try our troubleshooting steps below:

1. If you’re using a CDN(ex: CloudFlare), please clear the CDN’s cache and disable optimization services. For the CloudFlare you also need to follow the steps below besides the developer mode: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/1
2. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
3. Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
4. Check your PHP Max Execution Time and set it for 120 for optimal usage (https://thimpress.com/knowledge-base/how-to-increase-maximum-execution-time-for-wordpress-site/).
5. Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.

Hope it helps

[khiloc]

Thanks…
But it is this plugin…

Toolset Views – The Query Builder For WordPress

[mldarshana]

Hi There @khiloc

Still we don’t provide support for 3rd party plugins as mentioned above.

However since you have purchased the plugin, could you please try contacting the plugin author directly and see if you can get any help.

Also you can try enabling your WP_DEBUG mode on WordPress and re-visit your single product page to see if you’re getting any PHP error messages. You can follow this guide on how to enable WP_DEBUS mode (https://codex.wordpress.org/WP_DEBUG).

Thanks!