Site recently stopped working correctly on mobile. It loads the page(s) but then jumps to top and only shows top section locks user from doing anything else. No scrolling or anything. http://felpower.thescribbit.com
Hi @Scribbit,
Thanks for writing on!
I can see the you have updated the cornerstone and theme is still older version. Please follow the steps to update the theme so that it will fix any possible conflict issue.
- Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.
- Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
- If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
- Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
In case the issue persists, would you mind providing us with login credentials so we can take a closer look? Please provide following information:
Set it as Secure Note
- Link to your site
- WordPress Admin username / password
All the best!
Thanks, I did all that and still an issue on mobile. I sent info as secure note.
Hi there,
Were you able to get this sorted? I tried checking the site on my mobile and it seems to work fine.
Kindly try to clear your cache.
If there is specific steps that we need to take in order to replicate the issue, kindly let us know so that we can check this further.
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