If you have a Cache plugin installed then you might have the old version problem. You will need to purge the cache and deactivate the plugin for testing. If you do not have a cache plugin you can ignore that troubleshooting step.
Kindly follow the steps below and if there is a case that does not apply to you skip:
- Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
- Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.
- If you're using a CDN, please clear the CDN's cache and disable optimization services.
- Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it's fixed, you'll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
- Reset your htaccess file by renaming it to
.htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
- Increase the PHP Memory Limit of your server. Click here for more detailed information and how to increase the PHP memory limit.
kindly get back to us with the URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.