Internal server error

Support
#1

Hi there,

Whenever I try to use Visual Composer I hit 500 internal server error. I am a relatively novice user so if the solution is to edit the wp-config.php please provide a step by step process. Thanks!

#2

Hi @thurlowjp,

Thanks for writing in.

Enter the following lines in your wp-config.php file at the root of your installation:

define( ‘WP_MEMORY_LIMIT’, ‘256M’ );
define( ‘WP_MAX_MEMORY_LIMIT’, ‘512M’ );

If this doesn’t solve the problem, please refer to this article to fix the issue.
https://theme.co/apex/forum/t/troubleshooting-customizer/196

Let us know how this goes!

Thanks.

#3

Hi Nico, as I said in the first post I need a step by step guide to access the wp-config.php file as I am not sure how to do this. thanks

#4

I have been in touch with the wordpress support team and they say there is no way to access this file. please provide another solution

#5

Hello There,

By default, WordPress will attempt to increase memory allocated to PHP to 40MB (code is at the beginning of /wp-includes/default-constants.php) for single site and 64MB for multisite, so the setting in wp-config.php should reflect something higher than 40MB or 64MB depending on your setup.

To increase your WP memory limit, please follow the instructions here:
https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

To edit the wp-config.php file, please check this out:
https://codex.wordpress.org/Editing_wp-config.php

Video Tutorial: