Input field does not show when logged out

Hi. I have a Mailchimp signup form that looks fine while editing in Pro or previewing, but when I log out or use another browser, the email input field does not show up. See attached images of both logged in and logged out.

https://www.zevo.io

I added the Wordpress login. Let me know if you need SFTP.

Any help is appreciated. Thank you!

Hey there,

Please check for the following first:

  1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. Clear all caches including browser cache then deactivate your caching plugins and other optimization plugins.

  3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  4. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  5. Remove custom CSS and JavaScript

  6. Contact your host to increase your allocated memory or do it yourself by adding this code in your wp-config.php

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

Thanks.

Hi. I went through your list and still have the same problem. I cannot remove the custom CSS and JS as that is crucial for the page. Can you please take a look at it? Thank you!

Hi there,

Please try to add the HTML from code in a Raw Content element instead of a content area.

Hope this helps.

Thank you - that worked!

You are most welcome!

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