Hi, I’m trying to edit my slider in slider revolution, and it cuts the image all the way down to a tiny rectangle. It is impossible to edit the bottom of the slide.
Hi Jelisa,
I tried checking the site that is attached to the license in your account but I can’t seem to see the issue that you have mentioned.
Would you mind providing the link of the site in question so that we could check it and provide some suggestions?
For the meantime, try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
Thank you.
Hello, I’ve deactivated the plugins, and the slider edit page still looks like this
http://www.lesamone.com/wp-content/uploads/2019/08/Screen-Shot-2019-08-21-at-20.19.00.png
I cannot see the entire slide, I cannot edit the slide!
Hi Jelisa,
I want clarify a couple of things you’ve written to help us understand the problem you’re facing.
You said…
Would you mind pointing from the screenshot you sent what image has been cut down to a tiny rectangle? Also, which part do you mean by the bottom of the slide that is impossible to edit?
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Now, visiting http://www.lesamone.com/, I see the slider that’s on your screenshot. Then I zoomed out my browser up to about 50% (here’s a 15-second screencast of what I did and what I saw http://somup.com/cqj3cpeT7H).
There I saw a Learn More button. Is this what you’re trying to edit that you cannot edit?
If that’s it, you might need to set the maximum height of your slider. Here’s a resource that could help: https://theme.co/apex/forums/topic/revolution-slider-max-height/.
Tell us how it goes. Thanks.
Hello, yes that is exactly it, but the link that you gave me doesn’t seem to help. I entered in the same code from the thread, and the Slider Revolution editing box is still incredibly small.
How am I supposed to edit the full slide if the box is so small?
http://www.lesamone.com/wp-content/uploads/2019/08/why-is-this-box-so-small.webm
Hello Jelisa,
Did you set a maximum height for your slider? Would you mind providing us access to your site so that we can check your settings? Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288
Meanwhile, you might need to check this video on how you can create a responsive slider:
ok i will make a secure note
Hello Jelisa,
Your slider has only 960x330 pixels which you have set in the Slide Layout.
Increase the 330pixels to at least 600 0r 800 so that your slider preview will also increase.
Hope this helps. Kindly let us know.
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