Impossibilité d'activer ma licence

[Agence_je_suis_unique]

Bonjour,

J’ai une licence valide du Thème X mais quand je tentes de l’activer cela ne fonctionne pas, l’adresse de l’url est : https://vanikoro.net/

[Prasant]

Hello Je,

To avoid any confusion, I request you to please create the ticket in English as that’s the official language that we use to communicate with customers.

Thanks.

[Agence_je_suis_unique]

Ok, i try to input my licenses code but i have a message “Uh oh, we couldn’t check if this license was valid. Details.”
cany ou help me please

[ruenel]

Hello @Digit_Web,

Please see the secure note.

Thanks.

[Agence_je_suis_unique]

I use the license you send me but i have the same answer :"Uh oh, we couldn’t check if this license was valid. Details.

GO BACK"

I have to personalise the template and it’s not possible,

[ruenel]

Hey @Digit_Web,

Please provide us access to your site so that we can check your settings and investigate further. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Thank you in advance.