Images not uploading in Cornerstone / Front End

[malban127]

Hello,

I am trying to upload an image as an element on my home page via Cornerstone.

I am able to upload any image to both my wordpress media library/gallery and to the cornerstone image source, but it does not appear on the front end of the page nor the preview itself.

Could you provide me with any insight? Any help would be greatly appreciated. Thank you!

[mldarshana]

Hi There @malban127 ,

Thanks for writing in! I’m sorry to hear that you’re experiencing this issue. Usually, most possible causes are due to caching or plugin conflicts. Also check your PHP version and memory limit. Could you please try following our general troubleshooting guidelines below and see if you can isolate the issue.

1. Ensure everything is up to date according to our version compatibility list here. Please follow the best practices when updating your theme and plugins. Click here for more information.
2. Go to X/Pro > Settings and click on the Clear Style Cache button.
3. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.
4. Test for a plugin conflict. You can do this by deactivating all third-party plugins, and see if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
5. Remove custom CSS and Javascript from the Theme Options or Child Theme and test the case.
6. Reset your htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.

• Make sure that you’re running at least PHP v5.6.x or later to avoid any WordPress related incompatibility issues. If you’re not sure what your server configurations and settings are, install a plugin like WP-Serverinfo (https://wordpress.org/plugins/wp-serverinfo/) and check your server info by head over to Dashboard -> WP Serverinfo area.
• Check your PHP Max Execution Time and set it for 120 or higher for optimal usage (https://thimpress.com/knowledge-base/how-to-increase-maximum-execution-time-for-wordpress-site/).
• Try increasing your PHP Memory limit by following our guide here (https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935).

Make sure to clear full cache before testing (https://www.wpbeginner.com/beginners-guide/how-to-clear-your-cache-in-wordpress/).

If you still have problems kindly get back to us with the result of the steps above and FTP credentials of your server using the Secure Note functionality of the post to follow up the case.

Let us know how it goes.
Thank you.

[malban127]

Got it to work – thank you!

[Prasant]

Glad to hear that.