Images Not Showing for Essential Grid Posts!

Support
#1

Hi, I’m hoping you’ll be able to help me! I’m using Essential Grid to display the Portfolio posts on a page and also a gallery with a filter, however for some reason, the images aren’t showing on the front end, but I can see it fine in the Essential Grid plugin. If you look on either of the pages listed below and hover over where the image is supposed to be, the pointer comes up as if it is there, but it’s jus not visible!

Here’s the page URLs:
https://www.schoolplaygroundcompany.co.uk/projects/
https://www.schoolplaygroundcompany.co.uk/stories/galleries/

I’ve tried updating the plugins and theme to see if that made a difference and it doesn’t, it actually removed other content on other pages, so I’ve had to restore the site back to how it was before doing any updates! I’m guessing it’s down to the latest Cornerstone update which has glitches still.

Thanks!

#2

Hello @core365,

Thanks for writing in!

Please edit your grid and make sure that the lazy or smart loading is turned OFF which can be found in the Grid Settings.

If this does not help, provide us access to your site so that we can check your settings. Please create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
​
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.

#3

Hi, it was just the ‘Lazy Load Blurred Image’ that was turned off, so I turned it off, but the images still aren’t showing! I’ll put the admin login info in a secure note.

Thanks!

#4

Hi @core365,

Thanks for reaching out.

Could you try re-installing your Essential Grid plugin? But make sure to backup your grids first as the process may delete them.

It seems the image sources are returning undefined when called by javascript. And it happens regardless of grid skin.

Thanks!

#5

Ah ok, I think it’s because I had to restore a backup of the site because when I updated Cornerstone, it removed content from the pages, so I had to restore a backup version if it and now when I’ve deactivated the Essential Grid plugin and then tried to reinstall it, it’s coming up with an error message, so it looks like I’ll need to try to do a C Panel restore from a backup.

Do you know when the glitches and issues with the latest release of Cornerstone will be sorted please.

Thanks

#6

Hey @core365,

The disappearing content issue after the update could happen due to multiple factors, you could check for the following:

  1. Ensure everything is up to date including WordPress according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

  2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

  3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

  4. Remove custom CSS, JavaScript and deactivate your child theme and switch to parent theme (take a complete backup first).

  5. Make sure the memory limit is at-least 512M, if not then you can increase the allocated memory by adding this code in your wp-config.php (https://theme.co/apex/forum/t/troubleshooting-increasing-php-memory-limit/16935)

define( 'WP_MEMORY_LIMIT', '256M' );
define( 'WP_MAX_MEMORY_LIMIT', '512M' );

For updating the site I would recommend that you create a staging site. This is very useful because you can test drive any X, Cornerstone or Pro updates in the staging area, do the customization and troubleshooting without disrupting your live site. Once everything is perfect, you can easily and flawlessly proceed the update in the live site. To know how to create a staging area, please check out these articles:
http://www.wpbeginner.com/wp-tutorials/how-to-create-staging-environment-for-a-wordpress-site/, https://maintainn.com/2015/02/how-to-create-a-staging-site-for-wordpress/.

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

Hope this helps!

#7

Hi, I appreciate the info provided, but I don’t understand why I need to go to all that hassle just to allow for your update of Cornerstone, especially when the site was running perfectly with all the of the plugins (no conflicts) before the update! I’ve got over 40 sites using your theme and it’s going to take so much time if I need to go through the process you listed above for each one of them, it’s ridiculous! I’ve only tried to update 3 of the sites I’ve done so far and for each one I’ve had to revert back to a backup version as it’s deleted content after updating, so hopefully you can understand why I’m not thrilled at the prospect of having to go through the steps you listed above for over 40 sites!

Thanks

#8

Hi, after doing several restores from different backup dates in C Panel, I’m still having the same issue with the Essential Grid images not showing. I don’t know what else can be done. I’ve tried to remove the plugin, then restore a backup, but the images were still missing and I’ve then tried to remove the plugin after doing a restore and it wouldn’t allow me to activate the plugin as it keeps coming up with an error message.

Thanks

#9

Hi @core365,

We’re sorry you’re still having this issue. Did you change password? Above credentials is not working anymore. If you can also add FTP credentials inside the secure note, we can investigate further. Thank you.

#10

Hi, ah, the user profile I created for yourselves to use was removed when I restored a backup! I’ll put the admin login and the ftp details in a secure link.

Our hosting company have tried to sort it out, but they are unable to. They said the only option is to do a full restore which we need to avoid doing, as it means the emails would need to be restored too, which isn’t a good option for our client as they have many email addresses and they need to keep all of their emails.

Thanks

#11

Hi @core365,

The cornerstone update has nothing to do with the Essential Grid issue. And the update of the cornerstone will not remove any existing content since it cannot do that. The update is installed by Wordpress, we only gave Wordpress the file that is needed for installation.

The undefined issue is script related and it can’t pull the image sources. Would you able to create a staging version of your site? A copy to when the sites are still not updated? I like to compare your staging to the live site and see the difference. If your hosting provider has a staging feature then please use that, else, I recommend using All in one migration plugin to create a copy of your site to a sub-domain or sub-folder. https://wpshout.com/quick-guides/all-in-one-wp-migration/

This is my first time seeing this kind of issue, and this isn’t related to cornerstone updates. But I like to see what’s going on by doing an investigation to the staging.

Thanks!

#12

Hi @Rad

I don’t understand why Essential Grid was working perfectly fine before I updated Cornerstone/X Theme. I had to revert to a backup version, as after the update, content on various pages was missing and the very same thing had happened on 3 of my sites and for each one I’ve had to revert back to a backup. The only problem this time round was that it’s effected Essential Grid. I hadn’t updated anything else at the same time, it was purely Cornerstone/X Theme.

I’ll try to do the staging area and get back to you.

Thanks

#13

Hi @core365,

Based on what I’ve seen from other users updating, these things could help:

  • Make sure both X and Cornerstone are updated to the latest version.
  • Disable Smush lazy loading if you’re using that plugin. More likely this is the issue. Navigate to Smush > Dashboard > Lazy Load and hit that Deactivate button.
  • Clear any caching plugins you may be using and your browser cache.

Hope it helps,
Cheers!

#14

Hi @friech,

Thank you! I appreciate you not being dismissive of what I was saying. I also appreciate you taking the time to give me a possible resolution which has actually worked and everything is now working fine as it should!

Thanks!

#15

You’re most welcome,

Cheers!

#16

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