Image element not functioning

[tribesagency]

Hey guys,
So trying to replace some images on this site, it won’t allow me to click the + icon to open the media browser. I have updated to the newest version and also removed all plugins and still no joy. I have also tried rolling back to your ‘stable version’ with the same issue. Any help would be appreciated.

[jade]

Hi there,

Are you still having the issue on your site?

I tried checking in Cornerstone and the image elements + option is working fine.

If you are having this issue on a specific page, kindly provide us the direct link to the page.

Also for the meantime, please make sure to check for the following first:

• We’d recommend that you increase your memory allocated to PHP if you haven’t done so already. To increase it, please edit your wp-config.php file and insert these lines:

    define( 'WP_MEMORY_LIMIT', '256M' );
    define( 'WP_MAX_MEMORY_LIMIT', '512M' );

• If the issue is still there, please make sure that you have everything updated to the latest version especially for X and Cornerstone. You can find more info about the support versions of X and its bundled plugins here.

• If you are still seeing an issue, please try testing for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

Hope this helps.

[tribesagency]

Hey Jade,
Thanks for this. I can see that it works, however, if you scroll down to the 4 columns of images, I can’t seem to get them to change. As stated in my initial message, I had already deactivated all plugins Let me know how you get on and I can see if it is a browser issue.

Thanks

[rad]

Hi @crawfordandjohn,

I just checked and the 3 images in 3 columns are working properly. I can change them and click the + icon. Could you try clearing your browser cache and test it again? Or please try the chrome’s incognito mode.

Thanks!