Icons In Counters No Longer Work

Support
#1

After upgrading to Pro any counters I have with icon prefixes still display fine on the page but cause the entire page to fail to load, save, or save-as-template in cornerstone.

Similar to what is described at the bottom of this thread I had placed the icons in the number prefix field for the counters which worked fine previously. An example of what I placed in that field:

I’ve recreated this issue in multiple unrelated Pro environments so it should be easy for you to recreate in your own sandbox environment.

I need icons as counter number prefixes for a number of the sites I had developed in X which are now Pro and also need the ability to update the pages they are on.

#2

Hi There,

Thank you for writing in, because of how the counter element being generated you need to take one another step:

  1. You can go to the Icon shortcode page – http://theme.co/x/demo/renew/1/shortcodes/icons/
  1. Inspect Element (Right CLick > Inspect Element) with Firefox or Chrome.
  1. Copy the HTML for the Icon – http://prntscr.com/a4pngu
  1. On the copied HTML code replace the double quotes ( " ) with single quote ( ’ ), before you paste it on counter number prefix field.

e.g.
<i class='x-icon x-icon-anchor' data-x-icon='' aria-hidden='true'></i>

Cheers!

#3

I’m trying to achieve this but I think the update to Pro may have broken things?

#4

Hello @jiggyjargon,

I request you to please create a new ticket as posting on ticket created by a different user creates lot of confusion and slows down the response time. Please create a new ticket and someone from support team will help you out.

Thanks.