I have activated the x theme but the addons are not showing in my dashboard nav bar

Support
#1

I have activated the x theme but the addons are not showing in my dashboard nav bar

#2

Hi There,

Would you mind providing us with login credentials(by clicking on the Secure Note button at the bottom) so we can take a closer look? To do this, you can make a post with the following info:

– Link to your site
– WordPress Admin username / password

Thanks.

#3

@thai

I seem to have the same issue, I was actually wondering how much funtionality do we have with the Envira Gallery (which version is included: basic, plus, pro, ultimate?)

Thanks

#4

Hey amaravati,

Your login credentials are not correct so I cant log in to take a look.

#5

Sorry @rubin, please try again…

#6

BTW: I re-read this post and would like to say that the add-ons are showing, but basically I can’t use it. Is that ‘normal’… so you just can use the ‘basic’ Envira Gallery stuff?

I wished to use different Gallery themes, but there is no option for that.

#7

@rubin help?

#8

Hi There,

I have checked your setup and you’re having this issue because you have installed an older version of X theme with older version of child theme. You can check the latest version numbers from here (https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195).

You can download the latest version of X theme from your Envato account and then you can manually update for once (https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62). Then you should be able to validate your theme and install those extensions.

Let us know how it goes.
Thanks!

#9

Hi, thanks. I updated to Theme X 5.1 now. And I just realised I read this thread wrong… so started a new thread https://theme.co/apex/forum/t/envira-gallery-addons-are-included/2704

#10

Thanks for opening a separate thread.

#11

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