I can't enter my theme option

I can’t enter my theme option whenever I try to enter its automatically log out and if trying to log in the window of login page open always. Please help me to fix this. This all occurs after I update my theme

Hello Saswata,

Thank for writing in!

Please check your settings in Settings > General. Make sure that the WP dashboard url, the Site URL and the WordPress address URL is using the same https protocol.

If nothing is helping, please provide us access to site. You can put the credentials in a secure note in your next reply. To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Regards.

Hey,
RueNel
I imply your suggestion.
When I delete www from my domain name in both cases (Wordpress address and site address) then the dashboard is opened but in a case when I use www in both the urls then it is not opening same login issue occurs.

Hello Saswata,

​To assist you better with this issue, would you mind providing us the url of your site with login credentials so we can take a closer look?

To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password

To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288

Thank you.

Yeah, But please don’t change my url… I will prefer without www. And stick with that. But you can check with www and spot the error.
thanks in advance

Hello Saswata,

I have logged in to your site. There is no problem with your site urls. It turns out that Autoptimize and WP Super Cache is installed and one of this plugin is the culprit of your issue. I have temporarily disabled the plugins at the moment and now the Theme Options is loading. Caching plugins are best to turn on only when you’ve finished building the site.

Please check your site now.

Thanks mate!

You are most welcome!

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