I can see the mobile parts before they are set to show

Support
#1

I have a problem where I will set a element or a container to not show on the larger screens and it still will show for every screen size other than the largest screen size. Here is an example . I have looked at it on other devices and it doesn’t do this. I belive its something with my screen size I have a lenovo yoga 710-15isk signature edition laptop. I have tried using firefox instead of chrome and this doesn’t seem to work either. If there is any ideas how to fix this I would love to try them.

#2

Hi,

I checked and could not see the the element that is in your screenshot.

This is how it looks on my end.

Try to clear your browser cache and check again.

Thanks

#3

Hi, I’ve tried clearing my cache it doesn’t seem to help and it only shows like i had in the screenshot when Im in the pro editor or when i put the site on half of my screen.

#4

Hello @haltandcatchfire,

Thanks for updating the thread. :slight_smile:

Another support staff here. On my end also I don’t see the issue showing up. Please see screencast. https://cloudup.com/c1W5SqwUk-1

If the problem is reflecting in the Pro header builder then please share login details in secure note for us to take a closer look.

Thanks.

#5

Hi,
Here is what I see when I put the site on half my screen.
I will share you a log in in a secure note.

#6

Hello There,

I am another staff and I have logged in. This is what I am seeing in a smaller screen:


I also noticed that you are using CloudFlare. You could be experiencing cache problems. Please log in to your CloudFlare account and purge your site cache. For best results, please make sure that you are using the recommend CloudFlare settings which can be found here: https://xthemetips.com/using-cloudflare-rocket-loader-with-x-pro-and-x5/928/

Hope this helps.

#7

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