Thanks for writing in!
If you are creating a custom footer, please insert a bar with three containers. In each of the containers, you can insert a headline and text element for your text contents.
I am not sure what is happening with your header. Would you mind providing us the url of your site with login credentials so we can take a closer look?
To do this, you can create a secure note with the following info:
– Link to your site
– WordPress Admin username / password
To know how to create a secure note, please check this out: https://theme.co/apex/forum/t/how-to-get-support/288