A member of the team was performing some edits to our home page and now we can’t get any page to load with the pro editor. How can we correct this?
Hi Mary,
Thank you for writing in, please do the following:
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Ensure that you are fully up to date. WordPress, Theme, and Cornerstone (Version Compatibility)
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Clear all the site caches (plugin, server-side, CDN, and browser’s cache) so that the code from the latest release is always in use. This will help you to avoid any potential errors. Please deactivate this caching features while we tackle this issue.
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Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.
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Remove custom Javascript and custom templates (if any).
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Reset your .htaccess file by renaming it to .htaccess-bak. Then in WP Admin Menu, go to Settings > Permalinks and just click the Save Changes button.
If none of it works, please provide us a complete login credential in a secure note.
Thanks,
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