Homepage live-preview not loading, loads well on other pages

[elisalanz]

I can’t edit my homepage with Cornerstone because the live preview won’t load.

It works ok in all the other pages though.

Also, I don’t know why, the sub-menus of the main menu aren’t working on the homepage, but work well on the other pages. This is the main thing I’m trying to fix.

Do you know what can be wrong?

Thanks for your help.

[nabeel]

Hi Elisa,

Thank you for reaching out to us. I checked your setup and I see you’ve updated Cornerstone to the latest version but didn’t update X. Always make sure to update both X and Cornerstone to their latest versions to avoid incompatibility issues and potential errors. You can find the latest version numbers here: (http://theme.co/changelog/) Then you can compare them to what’s installed on your site. If you find anything to be out of date, you can review our update guide.

After doing the updates, always remember to clear all caches (if you are using WP Rocket, WP SuperCache or W3 Total Cache) when updating so that the code from the latest release is always in use. This will help you to avoid any potential errors.

If the problem persists then please check for the following first:

1. Ensure everything is up to date according to our version compatibility list at https://theme.co/apex/forum/t/troubleshooting-version-compatibility/195. Please follow the best practices when updating your theme and plugins. See https://theme.co/apex/forum/t/setup-updating-your-themes-and-plugins/62 for more details.

2. If you’re using a caching plugin, clear all caches including browser cache then deactivate your caching plugin and other optimization plugins. If you’re using a CDN, please clear the CDN’s cache and disable optimization services.

3. Test for a plugin conflict. You can do this by deactivating all third party plugins, and seeing if the problem remains. If it’s fixed, you’ll know a plugin caused the problem, and you can narrow down which one by reactivating them one at a time.

If nothing works then please get back to us with the result of the steps above and URL/User/Pass of your WordPress dashboard using the Secure Note functionality of the post to follow up the case.

All the best!